Empowerment i velfærdsarbejde fordrer professionel læring

ResuméDet sociale og pædagogiske velfærdsarbejde i Danmark har udviklet sig, så der kan iagttages to modsatrettede tendenser, hvor den ene handler om mere kontrol og sanktioner i velfærdsarbejdet, og den anden handler om at øge borgernes deltagelse og ejerskab i egen sag. Denne artikel diskuterer om – og hvordan – det er muligt at øge borgernes deltagelse og ejerskab i egen sag gennem en kommunikativ kompetenceudvikling hos de professionelle. Artiklens fokus er en undersøgelse af, hvordan et praksisforskningsprojekt kan bidrage til refleksion og læring i den professionelle praksis, som kan medvirke til et øget samarbejde mellem borger og professionel. Observationer og direkte supervision af praksis kan danne en frugtbar akse, hvor organisation, profession og forskning spiller sammen i en kritisk konstruktiv optik, der kan omsættes i læring og konkrete produktive forandringer i mødet mellem system og borger. AbstractEmpowerment within modern welfare requires professional skills. Power and power relations are dominant concepts in any form of social and relational work in modern welfare. In order to create an empowering partnership between service users and social workers it is necessary to research the production of power and to make power relations visible and negotiable. Service users’ perspectives and democratic principles could strengthen empowerment processes and develop social work practice. This article discusses how practice research as a process of collaboration is able to inform professional competence building and reflection to further cooperation between the professionals and the service users. Paying attention to details and micro processes in the individual meetings between service user and professional makes it obvious to understand how professionals can learn to communicate and work with empowerment in cooperation with the service users. On this basis the article concludes that it is possible for practice research – based on a close collaboration between research, social work and user perspectives – to inform new learning processes among professionals, and this in turn can contribute to a more empowering perspective in the collaboration between professionals and service users.