Open AccessApplication of Long-Acting Communication Mechanism in Improving nursing staff satisfaction in the Emergency Department
Author(s) -
Ziyang Sang,
Yumei Luo,
Jianmao Huang,
Xuanjie Huang
Publication year - 2020
Publication title -
medical research
Language(s) - English
Resource type - Journals
eISSN - 2664-0341
pISSN - 2664-0333
DOI - 10.6913/mrhk.202012_2(4).0003
Subject(s) - emergency department , nursing , emergency nursing , nursing staff , enthusiasm , medicine , nursing management , medical emergency , quality (philosophy) , work (physics) , patient satisfaction , psychology , engineering , social psychology , mechanical engineering , philosophy , epistemology
Objective To explore the application of long-acting communication mechanism in improving nursing staff satisfaction in the emergency department. Methods Since January 2020, the nursing management plan of the emergency department has been adjusted, a multi-channel and multi-departmental communication platform has been established, and a long-term communication mechanism involving all staff in the emergency department has been required to improve the quality of nursing work and improve the satisfaction of emergency department employees and patients. Results After adjustment, the enthusiasm of nursing staff in emergency department were significantly improved, and the satisfaction of nursing staff was significantly improved (P < 0.05). Conclusion The application of long-term communication mechanism in emergency department nursing management can significantly improve the quality of nursing management, so as to effectively improve the satisfaction of nurses with the work.