Open AccessKANBAN MATURITY MODEL: DEVELOPING ORGANIZATIONAL AND BUSINESS AGILITY IN INDUSTRIAL COMPANIES
Author(s) -
Teodora Bozheva,
David Anderson
Publication year - 2021
Publication title -
dyna management
Language(s) - English
Resource type - Journals
ISSN - 2340-6585
DOI - 10.6036/mn8805
Subject(s) - process management , maturity (psychological) , business , kanban , workflow , service integration maturity model , capability maturity model , knowledge management , computer science , psychology , developmental psychology , control (management) , software , database , artificial intelligence , programming language
The Kanban Maturity Model is a guide for organizations interested in increasing their project and service management agility, delivering on customer expectations and achieving better business outcomes. This article describes the model’s levels of organizational maturity as well as how project management at an industrial company evolves through them. It provides real world examples from Basque companies who are using Kanban. In addition, the authors suggest appropriate criteria for selecting an adequate tool for managing workflow.Keywords: Kanban Maturity Model, business agility, customer expectations, workflow efficiency, business purpose, company culture