Open AccessIMPLEMENTATION OF THE FIRST QFD MATRIX IN A FIXING DEVICE FOR WEAR MASKS
Author(s) -
Adrián José Benítez Lozano,
Mildred Juliana Giraldo Hernandez
Publication year - 2021
Publication title -
dyna management
Language(s) - English
Resource type - Journals
ISSN - 2340-6585
DOI - 10.6036/mn10126
Subject(s) - house of quality , quality function deployment , voice of the customer , computer science , function (biology) , quality (philosophy) , kano model , fused deposition modeling , scale (ratio) , manufacturing engineering , software deployment , reliability engineering , systems engineering , engineering , 3d printing , mechanical engineering , software engineering , operations management , service quality , philosophy , customer retention , value engineering , physics , epistemology , quantum mechanics , evolutionary biology , biology , service (business) , economy , economics
This paper presents the implementation of the first matrix known as house of quality (HOQ) in the framework of ´quality function deployment´ (QFD) methodology in a fixing device for wear masks. As a starting point, the customer´s voice is interpreted through the Kano model, which achieves the unique classification of customer requirements and technical aspects, in response to this by the manufacturer, are essential inputs to build the HOQ. In this house, the importance level scale of the requirements is shown, the correlation between them and the technical aspects, in order to achieve right decisions-making. Subsequently, the initial device design is presented, where the objectives that are expected to be obtained and its functionality are specified. For this, a commercial software in computer aided design (CAD) was used. An initial device prototype was obtained, with additive manufacturing technology or 3D printing by fused deposition melting. With the previously mentioned results, close scenarios would be achieved for the device´s final design, his validation and the scale production viability. Key Words: Quality Function Deployment (QFD), KANO Model, House Of Quality (HOQ), Design Methodology.