Open AccessUsing Machine Learning and Natural Language Processing to Analyze Library Chat Reference Transcripts
Author(s) -
Yongming Wang
Publication year - 2022
Publication title -
information technology and libraries
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.502
H-Index - 34
eISSN - 2163-5226
pISSN - 0730-9295
DOI - 10.6017/ital.v41i3.14967
Subject(s) - computer science , artificial intelligence , world wide web , machine learning , natural language processing