Open AccessPerceived Quality of Reference Service with WhatsApp
Author(s) -
Yan Guo,
Apple Hiu Ching Lam,
Dickson K.W. Chiu,
Kevin Ho
Publication year - 2022
Publication title -
information technology and libraries
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.502
H-Index - 34
eISSN - 2163-5226
pISSN - 0730-9295
DOI - 10.6017/ital.v41i3.14325
Subject(s) - instant messaging , service (business) , competition (biology) , computer science , service quality , reading (process) , quality (philosophy) , user satisfaction , world wide web , multimedia , digital reference , social media , business , marketing , political science , philosophy , epistemology , human–computer interaction , law , biology , ecology