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Lead Communication It's Not What You Say but How You Say It
Author(s) -
Smith Kelley Dearing
Publication year - 2018
Publication title -
opflow
Language(s) - English
Resource type - Journals
eISSN - 1551-8701
pISSN - 0149-8029
DOI - 10.5991/opf.2018.44.0038
Subject(s) - lead (geology) , face (sociological concept) , service (business) , business , risk analysis (engineering) , telecommunications , internet privacy , computer security , computer science , marketing , sociology , social science , geomorphology , geology
Water utilities face a communications challenge whenever they discuss lead in drinking water. Lessons learned from a major utility regarding its lead service line replacement program provide valuable insights on communicating with the public about lead.