Premium
Customer Service Drives Quest for a Lead‐Safe City
Author(s) -
Arnette Verna,
Swertfeger Jeff,
Schweitzer Stephanni,
Berry Ronnie,
Dawson Patrice,
Frey Kathy,
Lucky Tiffany,
Owen Erin,
Webb Dawn
Publication year - 2016
Publication title -
opflow
Language(s) - English
Resource type - Journals
eISSN - 1551-8701
pISSN - 0149-8029
DOI - 10.5991/opf.2016.42.0052
Subject(s) - lead (geology) , customer service , service (business) , business , operations management , process management , risk analysis (engineering) , engineering , marketing , geomorphology , geology
At the forefront of advanced water treatment for decades, Greater Cincinnati (Ohio) Water Works has addressed distribution system issues with continued rigor, expanding customer service and developing strategies to advance the goal of complete lead service line removal.