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Benchmarking Helps a Utility Chart a Path to Success
Author(s) -
Hanley Kipp
Publication year - 2016
Publication title -
opflow
Language(s) - English
Resource type - Journals
eISSN - 1551-8701
pISSN - 0149-8029
DOI - 10.5991/opf.2016.42.0037
Subject(s) - benchmarking , chart , excellence , customer satisfaction , process management , computer science , path (computing) , operations management , engineering , business , marketing , political science , mathematics , statistics , programming language , law
Achieve results by “knowing where you're going” using benchmarking techniques that help your utility identify goals and chart progress toward excellence in processes, staff morale, and customer satisfaction.