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Getting the Message Out: A Boil Water Advisory and Customer Response
Author(s) -
Bradway Scott,
Akagi Yone,
Messier Sarah
Publication year - 2015
Publication title -
opflow
Language(s) - English
Resource type - Journals
eISSN - 1551-8701
pISSN - 0149-8029
DOI - 10.5991/opf.2015.41.0071
Subject(s) - business , advisory committee , water industry , water infrastructure , water utility , marketing , water supply , engineering , environmental engineering , management , economics
Issuing a boil water advisory presents drinking water utilities with the challenge of telling customers what happened and what to do in a timely way. A survey helped Portland (Ore.) Water Bureau (PWB) determine the best way to reach its customers and meet their expectations.