Premium
How Does Great Customer Service Convey Your Utility's Value?
Author(s) -
McElroy Rob
Publication year - 2015
Publication title -
opflow
Language(s) - English
Resource type - Journals
eISSN - 1551-8701
pISSN - 0149-8029
DOI - 10.5991/opf.2015.41.0022
Subject(s) - service (business) , value (mathematics) , business , customer service , customer value , marketing , customer advocacy , customer retention , process management , computer science , service quality , economics , microeconomics , profit (economics) , machine learning
Great customer service is the most cost‐effective program any utility company can launch. It's vital for your utility to effectively communicate the value you provide by consistently delivering a remarkable level of customer service.