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How Should I Conduct a Customer‐Complaint Visit?
Author(s) -
Lauer William C.
Publication year - 2014
Publication title -
opflow
Language(s) - English
Resource type - Journals
eISSN - 1551-8701
pISSN - 0149-8029
DOI - 10.5991/opf.2014.40.0039
Subject(s) - complaint , quality (philosophy) , business , marketing , process management , engineering , knowledge management , computer science , political science , epistemology , law , philosophy
Customers concerned about their water quality need a skilled water professional's attention. It's your goal to find the cause for their dissatisfaction and a satisfactory resolution. To achieve this goal, you must draw on your knowledge of the distribution system, water chemistry, microbiology, engineering, and customer‐relations skills.