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How Can Utility Employees Promote a Positive Public Image?
Author(s) -
Lauer William C.
Publication year - 2014
Publication title -
opflow
Language(s) - English
Resource type - Journals
eISSN - 1551-8701
pISSN - 0149-8029
DOI - 10.5991/opf.2014.40.0032
Subject(s) - truck , water utility , marketing , business , public relations , psychology , political science , engineering , water supply , environmental engineering , aerospace engineering
According to William Shakespeare, “All the world's a stage.” This is surely true for water utility employees. Whether eating lunch, driving a truck, or meeting with customers to discuss their bills, utility employees are in public view, and their appearance and behavior are constantly judged by the people they serve.