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How Can We Educate Customers about Plumbing System Problems?
Author(s) -
Burlingame Gary A.
Publication year - 2014
Publication title -
opflow
Language(s) - English
Resource type - Journals
eISSN - 1551-8701
pISSN - 0149-8029
DOI - 10.5991/opf.2014.40.0005
Subject(s) - water utility , business , engineering , environmental engineering , water supply
When customers don't understand where a plumbing problem originates, they expect their water utility to fix it. About 20 years ago, Philadelphia Water Department (PWD) customers having problems with particles in their water looked to the utility for help.