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Granular Data Enhance Customer Service
Author(s) -
Fiut Brian
Publication year - 2013
Publication title -
opflow
Language(s) - Uncategorized
Resource type - Journals
eISSN - 1551-8701
pISSN - 0149-8029
DOI - 10.5991/opf.2013.39.0069
Subject(s) - metering mode , business , service (business) , spotting , customer service , computer science , computer security , customer service assurance , customer advocacy , marketing , service quality , engineering , artificial intelligence , mechanical engineering
Resolving high‐bill complaints, conducting comparative analyses, and spotting potential theft or fraud are just a few ways advanced metering infrastructure data can improve customer service.