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How Can We Manage Water Main Breaks to Maintain Customer Confidence?
Author(s) -
Morgan Kenneth C.
Publication year - 2012
Publication title -
opflow
Language(s) - English
Resource type - Journals
eISSN - 1551-8701
pISSN - 0149-8029
DOI - 10.5991/opf.2012.38.0055
Subject(s) - documentation , focus (optics) , key (lock) , service (business) , business , risk analysis (engineering) , customer service , computer science , process management , marketing , computer security , physics , optics , programming language
Water main breaks are a distribution system reality, and they're unpredictable. When a water main break occurs, the primary focus often is to restore service as quickly as possible without much regard for what caused the break or whether another in the same area is likely. Utility employees can identify key details about breaks that will help them better manage system and customer impacts. This article discusses causes, impacts, repair, and documentation of main breaks.