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Strengthening the “Marriage” of CIS and GIS
Author(s) -
Washington Marietta,
Mormon Darlene
Publication year - 2012
Publication title -
opflow
Language(s) - English
Resource type - Journals
eISSN - 1551-8701
pISSN - 0149-8029
DOI - 10.5991/opf.2012.38.0042
Subject(s) - redundancy (engineering) , information system , computer science , process (computing) , geographic information system , engineering , geography , cartography , operating system , electrical engineering
The Newport News (Virginia) Department of Public Utilities, also known as Newport News Waterworks, had several major information systems, resulting in information silos and data redundancy. In some cases, duplication of effort and process inefficiencies existed. Integrating information from four closely related systems became a priority that was accomplished in phases. This article discusses the first phase where Newport News Waterworks replaced its mainframe‐based public utilities billing system with a customer information system (CIS). As part of that implementation, GIS was integrated with the new CIS.