Open AccessUX Heuristic evaluation of cross-channel interaction systems: first experimentations
Author(s) -
Adriano Bernardo Renzi,
O. Fonseca de Almeida
Publication year - 2020
Publication title -
human factors in design
Language(s) - English
Resource type - Journals
ISSN - 2316-7963
DOI - 10.5965/2316796309172020058
Subject(s) - heuristics , heuristic , channel (broadcasting) , heuristic evaluation , computer science , order (exchange) , human–computer interaction , ecology , simulation , usability , computer network , artificial intelligence , biology , operating system , finance , economics
This is the first experimentation using the 9 UX heuristics (Renzi 2016) as a guide for a cross-channel system ecology heuristic evaluation. The paper presents the preparations, proceedings and results of the Airbnb system ecology UX evaluation, permeating three digital devices – smartphone, desktop computer and tablet – in order to simulate a cross-channel user experience journey in four micro-moments.