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EUM: It's about Continual Improvement
Author(s) -
Lafrance David B.
Publication year - 2017
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.5942/jawwa.2017.109.0032
Subject(s) - chief executive officer , meaning (existential) , officer , minor (academic) , management , evergreen , test (biology) , operations management , engineering , political science , psychology , law , biology , ecology , economics , psychotherapist
This month's column from AWWA's chief executive officer is a discussion of the guidance document called “Effective Utility Management” (released in June 2008). The 2008 EUM framework and guidance document is evergreen ‐ meaning the principles and practices can withstand the test of time. However, because one of EUM's five management keys is “continual improvement,” the collaborating organizations decided it was best to practice what they preached, and in 2016 a slightly larger group of collaborating organizations met and examined demographic, environmental, social, technological, and other trends and changes that had occurred over the past decade. The group's conclusion was that EUM needed a minor but meaningful tune‐up.