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Beacons of Light in a World of Shadows
Author(s) -
Goetz Melanie K.
Publication year - 2016
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.5942/jawwa.2016.108.0128
Subject(s) - beacon , astronomy , geography , history , computer science , telecommunications , physics
Automation is a time‐ and money‐saving marvel for business operations and customers, but at the cost of human interaction—and possibly customer loyalty.