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Emergency repair service plans help water utilities increase customer satisfaction
Author(s) -
Meehan Myles
Publication year - 2012
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.5942/jawwa.2012.104.0077
Subject(s) - customer satisfaction , business , service (business) , customer service , operations management , marketing , engineering
Many utilities are considering offering emergency repair service plans to their residential water consumers to create stable new funding and increase customer satisfaction.