Open AccessMARKET AND PERFORMANCE IMPLICATIONS OF FAST FIT SERVICE CONCEPTS IN AUTOMOTIVE MAINTENANCE SYSTEMS
Author(s) -
Milan Velimirovic,
Dragana Velimirović,
Vladimir Popović
Publication year - 2022
Publication title -
istraživanja i projektovanja za privredu
Language(s) - English
Resource type - Journals
eISSN - 1821-3197
pISSN - 1451-4117
DOI - 10.5937/jaes20-33637
Subject(s) - service (business) , automotive industry , context (archaeology) , relation (database) , computer science , process (computing) , process management , work (physics) , operations management , business , marketing , engineering , database , mechanical engineering , paleontology , biology , aerospace engineering , operating system
Implementation process of fast fit maintenance service concept in two authorized service networks is shown as well as the results of its empirical implementation, by using descriptive, comparative and statistical analysis method. Implementation of new maintenance service approach shows that its application leads to an improve of the after-sales work performances, relevantly affects the result of the whole business. In particular, in relation to the period when this service concept was not implemented new approach resulted in an increase in the number of total service visits.This research is limited to the automotive maintenance service industry especially as place for an improvement in authorized workshops. But some further studies could refine those measures and process of implementation for the applicability in some other service context.