Open AccessCase study on the application of quality tools in service level management
Author(s) -
Pedro Vieira Souza Santos,
Thamires Camila Tavares de Oliveira
Publication year - 2019
Publication title -
itegam-jetia
Language(s) - English
Resource type - Journals
ISSN - 2447-0228
DOI - 10.5935/2447-0228.20190011
Subject(s) - service quality , process management , business , computer science , operations management , service (business) , engineering , marketing