Open AccessQuality service: analysis of x bookstore in the physical and virtual environment
Author(s) -
Gabriela Silva Pires,
Janine Silva do Nascimento,
Nélsio Rodrigues de Abreu
Publication year - 2016
Publication title -
revista capital científico
Language(s) - English
Resource type - Journals
eISSN - 2177-4153
pISSN - 1679-1991
DOI - 10.5935/2177-4153.20160012
Subject(s) - servqual , humanities , service quality , service (business) , business , marketing , philosophy