Open AccessModelo de avaliação de desempenho global para instituição de ensino superior
Author(s) -
Henrique Martins Galvão,
Hamilton Luíz Corrêa,
José Luiz Alves
Publication year - 2011
Publication title -
revista de administração da ufsm
Language(s) - English
Resource type - Journals
ISSN - 1983-4659
DOI - 10.5902/198346593657
Subject(s) - knowledge management , business , higher education , control (management) , organizational performance , value (mathematics) , process management , computer science , management , political science , economics , law , machine learning
This study proposes a model to evaluate overall performance for Higher Education Institutions. It is unquestionable the importance of organizations from the education sector for knowledge development and dissemination of information, necessary for the progress of a city, region or country. However, it is necessary to develop tools for planning and management control to monitor organizational performance. In this case, one of the most important tasks is related to the types of information that managers need to monitor and tune the performance of the organization. The proposed evaluation model helps to improve the organizational performance of education institutions, creating higher value in the services offered.