Open AccessCustomer Relationship Management, Customer Satisfaction and Loyalty
Author(s) -
Aurela Ramaj,
Raman Ismaili
Publication year - 2015
Publication title -
academic journal of interdisciplinary studies
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.148
H-Index - 5
eISSN - 2281-3993
pISSN - 2281-4612
DOI - 10.5901/ajis.2015.v4n3s1p594
Subject(s) - business , loyalty , marketing , customer retention , loyalty business model , customer relationship management , customer satisfaction , customer advocacy , value (mathematics) , customer delight , asset (computer security) , customer equity , competitive advantage , advertising , service (business) , computer science , service quality , computer security , machine learning