Open AccessBook Review: Effective Difficult Conversations: A Step-by-Step Guide
Author(s) -
Pat Hawthorne
Publication year - 2017
Publication title -
reference and user services quarterly/reference and user services quarterly
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.443
H-Index - 34
eISSN - 2163-5242
pISSN - 1094-9054
DOI - 10.5860/rusq.56.4.297a
Subject(s) - conversation , documentation , key (lock) , computer science , process management , psychology , engineering , communication , programming language , computer security
“The difference between a minimally successful manager and a truly successful one is the capacity for having effective difficult conversations,” according to Catherine Soehner and Ann Darling (7). In Effective Difficult Conversations, these authors succinctly define difficult conversations, outline key preparation steps, detail how to manage the conversation, explain the need for documentation, and emphasize how to maintain the professional relationship.