Open AccessSources: Putting the User First: 30 Strategies for Transforming Library Services
Author(s) -
Judy Gelzinis Donovan
Publication year - 2015
Publication title -
reference and user services quarterly/reference and user services quarterly
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.443
H-Index - 34
eISSN - 2163-5242
pISSN - 1094-9054
DOI - 10.5860/rusq.54n4.75b
Subject(s) - perspective (graphical) , point (geometry) , world wide web , computer science , artificial intelligence , mathematics , geometry
The author is quick to point out that UX is not just for websites, but for in-person visitors to our libraries as well. The first strategy in the book is a real eye-opener: "You are not your user--so forget thinking that you are." The author makes a strong case that we information professionals, because of our knowledge and training, are impaired by it and will struggle to understand the approach to our services that the average user has. Unless, of course, we admit that we don't really understand and are willing to make changes not based on our perspective and training.