
Sources: Assessing Service Quality
Author(s) -
Karen Antell,
Lisa Powell Williams
Publication year - 2010
Publication title -
reference and user services quarterly/reference and user services quarterly
Language(s) - Uncategorized
Resource type - Journals
SCImago Journal Rank - 0.443
H-Index - 34
eISSN - 2163-5242
pISSN - 1094-9054
DOI - 10.5860/rusq.50n2.191.4
Subject(s) - business , service quality , quality (philosophy) , process management , service (business) , marketing , philosophy , epistemology