Open AccessThe Librarian’s Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone by Ryan J. Dowd
Author(s) -
Megan Price and LaTriviette Young
Publication year - 2019
Publication title -
journal of intellectual freedom and privacy
Language(s) - English
Resource type - Journals
ISSN - 2474-7459
DOI - 10.5860/jifp.v4i1.6790
Subject(s) - empathy , style (visual arts) , section (typography) , population , sociology , psychology , public relations , media studies , social psychology , political science , art , visual arts , advertising , business , demography
Every public librarian, or library staff member, has interacted with a patron suffering from homelessness. Some of the interactions are favorable, while others are less than savory, and some might even be down-right dangerous and involve the police. Dowd, as a lawyer and director of Hesed House, a shelter for the homeless, takes his experience and presents the reader with tools and suggestions to build a more amiable relationship with the homeless population who attend the library. The style of this book is more storytime-esque rather than being a dry how-to guide. At the beginning of each section Dowd gives the reader personal experience, or a story about a coworker, which shows his investment and dedication, making the book a more enjoyable, and credible, read.