Open AccessMeasuring Perceptual (In) Congruence between Information Service Providers and Users
Author(s) -
Crystal Boyce
Publication year - 2017
Publication title -
college and research libraries/college and research libraries
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.886
H-Index - 52
eISSN - 2150-6701
pISSN - 0010-0870
DOI - 10.5860/crl.78.3.16592
Subject(s) - service desk , perception , service provider , service quality , service level objective , congruence (geometry) , service (business) , computer science , desk , service design , knowledge management , quality (philosophy) , psychology , business , marketing , social psychology , neuroscience , operating system , philosophy , epistemology