Open AccessRelative Influence of the LibQUAL+™ Dimensions on Satisfaction: A Subgroup Analysis
Author(s) -
John H. Heinrichs,
Thomas W. Sharkey,
Jeen Su Lim
Publication year - 2005
Publication title -
college and research libraries/college and research libraries
Language(s) - English
Resource type - Journals
eISSN - 2150-6701
pISSN - 0010-0870
DOI - 10.5860/crl.66.3.248
Subject(s) - user satisfaction , multivariate statistics , regression analysis , psychology , service (business) , resource (disambiguation) , service quality , statistics , computer science , business , marketing , mathematics , human–computer interaction , computer network
This research study investigates the influence of the identified LibQUAL+™ dimensions on various aspects of the user’s satisfaction with the Academic Library at Wayne State University. Multivariate regression analysis results show statistically significant impact of LibQUAL+™ dimensions on user satisfaction. Moderated regression analysis results show the moderating impact of various demographic variables on the relationships between LibQUAL+™ dimensions and user satisfaction. The results of this research can be used to alter resource allocation expenditures to improve user satisfaction.