Relative Influence of the LibQUAL+™ Dimensions on Satisfaction: A Subgroup Analysis | Zendy

John H. Heinrichs | Zendy; Thomas W. Sharkey | Zendy; Jeen-Su Lim | Zendy

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Relative Influence of the LibQUAL+™ Dimensions on Satisfaction: A Subgroup Analysis

Author(s) -

John H. Heinrichs,

Thomas W. Sharkey,

Jeen-Su Lim

Publication year - 2005

Publication title -

college and research libraries

Language(s) - English

Resource type - Journals

eISSN - 2150-6701

pISSN - 0010-0870

DOI - 10.5860/crl.66.3.248

Subject(s) - user satisfaction , multivariate statistics , regression analysis , psychology , service (business) , resource (disambiguation) , service quality , statistics , computer science , business , marketing , mathematics , human–computer interaction , computer network

This research study investigates the influence of the identified LibQUAL+™ dimensions on various aspects of the user’s satisfaction with the Academic Library at Wayne State University. Multivariate regression analysis results show statistically significant impact of LibQUAL+™ dimensions on user satisfaction. Moderated regression analysis results show the moderating impact of various demographic variables on the relationships between LibQUAL+™ dimensions and user satisfaction. The results of this research can be used to alter resource allocation expenditures to improve user satisfaction.

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