Open AccessThe Effect of a Salesperson's Affectivity and the Performance Stressor on Emotional Labor at the Department Stores
Author(s) -
Ho-Jung Choo,
HyunSook Kim,
Dae-Geun Jun
Publication year - 2010
Publication title -
han-guk uiryu hakoeji/han'gug yi'ryu haghoeji
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.218
H-Index - 4
eISSN - 2234-0793
pISSN - 1225-1151
DOI - 10.5850/jksct.2010.34.3.411
Subject(s) - stressor , negative affectivity , positive affectivity , emotional labor , psychology , social psychology , clinical psychology , personality