Open AccessLean techniques for the improvement of patients' flow in emergency department
Author(s) -
HY Chan,
SM Lo,
Lly Lee,
Wyl Lo,
WC Yu,
Yuchen Wu,
ST Ho,
Rsd Yeung,
Jts Chan
Publication year - 2014
Publication title -
world journal of emergency medicine
Language(s) - English
Resource type - Journals
ISSN - 1920-8642
DOI - 10.5847/wjem.j.issn.1920-8642.2014.01.004
Subject(s) - overcrowding , medicine , emergency department , triage , lean manufacturing , quality management , medical emergency , emergency medicine , operations management , nursing , management system , economics , economic growth
Emergency departments (EDs) face problems with overcrowding, access block, cost containment, and increasing demand from patients. In order to resolve these problems, there is rising interest to an approach called "lean" management. This study aims to (1) evaluate the current patient flow in ED, (2) to identify and eliminate the non-valued added process, and (3) to modify the existing process.