Open AccessTalking of Many Things: Dashboards for Reference Services Decision Making
Author(s) -
Hui Hua Chua,
Rachel Minkin
Publication year - 2020
Language(s) - English
Resource type - Conference proceedings
DOI - 10.5703/1288284317138
Subject(s) - staffing , computer science , dashboard , scheduling (production processes) , decision support system , data science , data mining , engineering , operations management , management , economics
Staffing challenges are well-documented in reference services, but the use ofdashboards to support data-driven scheduling for in-person and virtual reference shiftsare not often discussed. This poster examines how Michigan State University Librariesutilized data-influenced decision-making and dashboard design iterations to streamlinereference staffing and adapt to evolving conditions over the course of three years. Thisrequired continuous communication between dashboard users and creators and constantiteration of visualizations and designs to ensure dashboards remained relevant andcurrent. Limitations of a purely quantitative data-driven strategy are also discussed atthe conclusion of the final year.