Premium
Paediatric telephone triage and advice: the demand continues
Author(s) -
Hanson Ralph M,
Exley Bronwyn J,
Ngo Paul,
Fitzpatrick Maureen P,
Petering Elizabeth L,
Matthews Sara J,
Lechner Diana,
Daniels Celeste J
Publication year - 2004
Publication title -
medical journal of australia
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.904
H-Index - 131
eISSN - 1326-5377
pISSN - 0025-729X
DOI - 10.5694/j.1326-5377.2004.tb05968.x
Subject(s) - triage , advice (programming) , medical emergency , medicine , computer science , programming language
Kidsnet was established in 1997 at the Children's Hospital at Westmead as a paediatric telephone triage service. The demand for Kidsnet increased from 18 327 in 1997/98 to 22 844 in 2001/02, with an average of 1669 callers per month. Most callers were able to proceed to seeking care at a more appropriate time and were satisfied with the service provided. The service is highly valued and the advice given perceived to be accurate. Kidsnet has shown that it can play a key role in providing safe advice to families.