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The consumer perspective
Author(s) -
Mott Kathy
Publication year - 2001
Publication title -
medical journal of australia
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.904
H-Index - 131
eISSN - 1326-5377
pISSN - 0025-729X
DOI - 10.5694/j.1326-5377.2001.tb143533.x
Subject(s) - compromise , business , perspective (graphical) , quality (philosophy) , marketing , health care , service (business) , service quality , public relations , consumer satisfaction , advertising , sociology , computer science , economics , political science , social science , philosophy , epistemology , artificial intelligence , economic growth
As with all healthcare services, public or private, what matters most to consumers is that they get a quality service that meets their needs. Consumers will gain if corporatisation means doctors are freed from administrative tasks and can spend more time with their patients, but pressure to increase profits may compromise the GP–patient relationship. A broad range of services “under the one roof” offers convenience and ease of access for consumers, particularly families and older people. All types of practices should listen to consumer concerns, and strive to meet their expectations of quality, accessible healthcare and good doctor–patient communication.