Open AccessImplementation of E-Service Quality at Front Office Department to Increase Guest Satisfaction
Author(s) -
Ni Made Nitha Balistha,
I Ketut Sutama,
Ida Ayu Elistyawati,
I Gede Mudana,
Ni Nyoman Triyuni,
Ni Made Ernawati
Publication year - 2022
Publication title -
international journal of travel, hospitality and events
Language(s) - English
Resource type - Journals
eISSN - 2828-5093
pISSN - 2828-2590
DOI - 10.56743/ijothe.v1i3.171
Subject(s) - servqual , front office , service quality , business , payment , customer satisfaction , service (business) , quality (philosophy) , quality of service , marketing , computer science , telecommunications , philosophy , finance , epistemology