Open AccessThe Role of e-marketing and Customer Oriented on Business Performance Through Customer Loyalty and Hotels Competitive Advantage
Author(s) -
Leo Hutagalung,
Poltak Sinaga,
Jacob Donald Tan,
Martinus Tukiran
Publication year - 2020
Publication title -
kontigensi
Language(s) - English
Resource type - Journals
eISSN - 2528-0139
pISSN - 2088-4877
DOI - 10.56457/jimk.v8i2.163
Subject(s) - loyalty business model , business , marketing , competitive advantage , customer retention , customer advocacy , customer to customer , service quality , service (business)