Open AccessExploring Turnover Intentions and Work Engagement: A Mediation-Moderation Approach in the Malaysian Hospitality Industry
Author(s) -
Anantha Raj A. Arokiasamy,
AUTHOR_ID,
K. Jayaraman,
Philip M. Smith,
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Publication year - 2021
Publication title -
asean journal on hospitality and tourism/asean journal on hospitality and tourism
Language(s) - English
Resource type - Journals
eISSN - 2722-2748
pISSN - 1412-2073
DOI - 10.5614/ajht.2021.19.3.04
Subject(s) - hospitality industry , moderation , mediation , hospitality , psychology , work engagement , attrition , social psychology , turnover , moderated mediation , work (physics) , marketing , business , tourism , sociology , management , political science , economics , engineering , social science , mechanical engineering , medicine , dentistry , law
In the hospitality industry, staff turnover is a big problem. The aim of this paper is to explain how, using career construction theory (CCT), turnover intentions are linked to work engagement. An analysis of 36 independent star-rated hotels in Peninsular Malaysia finds that the root cause is orientation to happiness (OTH). OTH found a negative association between work engagement and employee attrition intentions in the report. Furthermore, perceived organizational support (POS) was established as a major boundary condition, with lower levels of POS resulting in a poorer mediated relationship. This study’s theoretical and practical results would benefit the hospitality industry