Exploring Turnover Intentions and Work Engagement: A Mediation-Moderation Approach in the Malaysian Hospitality Industry | Zendy

Anantha Raj A. Arokiasamy | Zendy; K. Jayaraman | Zendy; Philip M. Smith | Zendy

Open Access

Exploring Turnover Intentions and Work Engagement: A Mediation-Moderation Approach in the Malaysian Hospitality Industry

Author(s) -

Anantha Raj A. Arokiasamy,

K. Jayaraman,

Philip M. Smith

Publication year - 2021

Publication title -

asean journal on hospitality and tourism

Language(s) - English

Resource type - Journals

eISSN - 2722-2748

pISSN - 1412-2073

DOI - 10.5614/ajht.2021.19.3.04

Subject(s) - hospitality industry , moderation , mediation , attrition , hospitality , work engagement , psychology , social psychology , turnover , work (physics) , moderated mediation , marketing , business , tourism , sociology , management , economics , political science , engineering , medicine , social science , mechanical engineering , dentistry , law

In the hospitality industry, staff turnover is a big problem. The aim of this paper is to explain how, using career construction theory (CCT), turnover intentions are linked to work engagement. An analysis of 36 independent star-rated hotels in Peninsular Malaysia finds that the root cause is orientation to happiness (OTH). OTH found a negative association between work engagement and employee attrition intentions in the report. Furthermore, perceived organizational support (POS) was established as a major boundary condition, with lower levels of POS resulting in a poorer mediated relationship. This study’s theoretical and practical results would benefit the hospitality industry

The content you want is available to Zendy users.

Already have an account? Click here to sign in.

Having issues? You can contact us here

Accelerating Research