Open AccessAnalysis of parents’ satisfaction with caring for children hospitalized in a pediatric ward – part 1
Author(s) -
Anna Kremska
Publication year - 2020
Publication title -
medical science pulse
Language(s) - English
Resource type - Journals
eISSN - 2544-1620
pISSN - 2544-1558
DOI - 10.5604/01.3001.0014.6575
Subject(s) - medicine , nursing , family medicine , pediatric nursing , pediatric hospital , patient satisfaction , pediatrics
Background: The quality of medical services offered is a factor that strongly determines patient satisfaction.Aim of the study: The aim of the study was to evaluate parent’s satisfaction with the care and conditions experiencedduring their child’s stay in a Pediatric Ward.Material and methods: The study involved 293 parents from two pediatric wards of the Clinical ProvincialHospital No. 2 in Rzeszow. The PASAT PEDIATRIA package was used as a research tool.Results: The functioning of the admission room was good. Parents of children on the Pediatric Ward rankedmedical and nursing friendliness the highest (mean = 4.34 and 4.37, respectively), followed by the availabilityof doctors (mean = 3.97) and the amount of time they devoted to the patient’s family (mean = 3.97). Respondentsassessed the ward best in terms of the cleanliness of the room (mean = 4.12) and the possibility of spendingfree time in an interesting way (mean = 4.07).Conclusions: Parents of children hospitalized in the Pediatric Ward were slightly more satisfied with nursingthan medical care. Doctors should make every effort to improve the availability and amount of time devoted tothe child’s family. The overall assessment of the conditions in the ward was “fairly good”, indicating the needfor monitoring and improvement.