
Information flows in relationships between public admin-istration and economic entities towards the concept of new public management
Author(s) -
Joanna Drobiazgiewicz
Publication year - 2018
Publication title -
scientific journal of the military university of land forces
Language(s) - English
Resource type - Journals
eISSN - 2545-0719
pISSN - 2544-7122
DOI - 10.5604/01.3001.0013.0727
Subject(s) - public sector , business , new public management , public relations , knowledge management , information exchange , customer relationship management , service (business) , computer science , marketing , economics , political science , telecommunications , economy
Due to the need for public sector reforms, a number of actions are being undertaken to improve the delivery of public services. New Public Management is one of the concepts that assumes the introduction of management methods and techniques modelled on the private sector into the public sector. In line with this new concept of customer manage-ment, service recipients are perceived not as supplicants but as customers. The aim of the article is to present the directions of changes in information flows in relations between public administration and economic entities related to the implementation of new public management. The article presents the basic assumptions of the New Public Management concept. Subsequently, the attention is paid to the types of information and methods of communication in relations of public administration with business entities. Electronic means are becoming one of the most important channels of information flow. The imple-mentation of modern information and communication technologies enables electronic da-ta exchange, creation of electronic documents, e-services and electronic access to infor-mation.