Open AccessEmergency Hotline as a Communication Tool in Times of Crisis
Author(s) -
Gabriela Socha
Publication year - 2018
Publication title -
zeszyty naukowe/scientific journal/zeszyty naukowe wyższej szkoły finansów i prawa w bielsku-białej
Language(s) - English
Resource type - Journals
eISSN - 2543-411X
pISSN - 2084-1809
DOI - 10.5604/01.3001.0012.7451
Subject(s) - hotline , sympathy , kindness , public relations , distress , political science , psychology , engineering , social psychology , law , telecommunications , psychotherapist
For a couple of decades telephone crisis services called hotlines or helplines have been an important instrument in the process of providing help and assistance to people in distress. The idea of providing psychological help and support over the telephone was born of sincere kindness and sympathy of human heart but with time it evolved towards a standardized scientific discipline based on rules and procedures. The paper outlines the history of telephone crisis services and points to their most important functions in contemporary, globalized world.