Open AccessCustomer as the recipient of the public administration services
Author(s) -
Agnieszka Strońska-Rembisz,
M. Sikora
Publication year - 2018
Publication title -
scientific journal of the military university of land forces
Language(s) - English
Resource type - Journals
eISSN - 2545-0719
pISSN - 2544-7122
DOI - 10.5604/01.3001.0012.6243
Subject(s) - administration (probate law) , context (archaeology) , business , perception , public relations , work (physics) , public administration , marketing , political science , psychology , engineering , law , mechanical engineering , paleontology , neuroscience , biology
The article discusses the way of perceiving the public administration recipient in the context of services provided by this administration. The authors pay special attention to changes taking place in public institutions, resulting in a change in the perception of a recipient of public services. The work also presents the specifics of the public administration customer, applying a comparison to the company's customer.