Open AccessEmployee Satisfaction Survey as HRM Audit Method – Case Study Based on X Firm
Author(s) -
Agata BorowskaPietrzak
Publication year - 2011
Publication title -
edukacja ekonomistów i menedżerów
Language(s) - English
Resource type - Journals
ISSN - 1734-087X
DOI - 10.5604/01.3001.0009.5543
Subject(s) - audit , job satisfaction , context (archaeology) , business , process (computing) , human resource management , function (biology) , knowledge management , psychology , public relations , accounting , computer science , political science , social psychology , paleontology , evolutionary biology , biology , operating system
The article discusses an analysis of employee survey results in the context of the objectives of the personnel function in an organisation. In the introduction there are presented theoretical assumptions concerning the approach to the evaluation process relating to the personnel audit. This is the approach used in employee satisfaction assessment programs. The example of such an approach is the one presented in the text, the annual program of the analysis of expectations, motivation and employee satisfaction for huge Scandinavian trade network. Findings described in the text refer to the impact of employee opinions on personnel practices undertaken to enhance the effectiveness of HRM in the studied company. The main conclusions (priorities for managers) of such an audit include actions to improve efficiency in terms of: working conditions, leadership, and promoted values, and job content and development.