Open AccessQuality of Health Services on Outpatient Satisfaction Levels: A Literature Review
Author(s) -
Afni Basyariah Harahap,
G Ermi,
Sri Lestari Ramadhani Nasution
Publication year - 2022
Publication title -
journal of community health provision
Language(s) - English
Resource type - Journals
eISSN - 2776-1150
pISSN - 2776-1169
DOI - 10.55885/jchp.v1i3.111
Subject(s) - patient satisfaction , empathy , quality (philosophy) , service quality , reliability (semiconductor) , customer satisfaction , malpractice , health care , servqual , medicine , quality assurance , service (business) , metric (unit) , nursing , family medicine , psychology , medical education , business , marketing , psychiatry , philosophy , power (physics) , physics , epistemology , quantum mechanics , economic growth , political science , economics , law
The aims of the study is to determine the Service Quality on Outpatient Satisfaction Level. Patient satisfaction is a critical metric that is frequently used to assess the quality of health care services. Clinical outcomes, patient retention, and medical malpractice lawsuits are all affected by patient satisfaction. Patients are satisfied when they receive services that fulfill their expectations; they then opt to rate the services and behave based on their satisfaction. Service quality comprises five dimensions: reliability, responsiveness, assurance, empathy, and concrete value. Institutions must take numerous steps to ensure reliable services, including continual education and training of staff