Open AccessThe Quality of Unit Services Outpatient towards Satisfaction: A Literature Review
Author(s) -
Heris Dwityo Pelawinta,
G Ermi,
Sri Lestari Ramadhani Nasution
Publication year - 2022
Publication title -
journal of community health provision
Language(s) - English
Resource type - Journals
eISSN - 2776-1150
pISSN - 2776-1169
DOI - 10.55885/jchp.v1i3.110
Subject(s) - patient satisfaction , competence (human resources) , customer satisfaction , quality (philosophy) , unit (ring theory) , health care , medicine , service quality , nursing , business , psychology , marketing , service (business) , political science , social psychology , philosophy , mathematics education , epistemology , law
This article discusses about quality of outcoming unit services on patient satisfaction. The quality of care offered to patients is likely to suffer as a result of bad human relationships, poor technological competence, and poor efficiency in health services. Patients' satisfaction is a key indicator of good hospital procedures and a barometer for the quality of care received. If a hospital's patients are dissatisfied, it will have a negative impact on its bottom line. Many factors influence patient satisfaction in hospitals or other health care organizations. There are several techniques to gauge customer satisfaction.