Open AccessSTUDY ON THE RELIABILITY OF THE CLASSIFICATION OF THE ATTRIBUTES OF A SERVICE USING THE KANO MODEL OF ATTRACTIVE AND OBLIGATORY QUALITIES
Author(s) -
Gérson Tontini,
Juscelene Theiss
Publication year - 2006
Publication title -
rai
Language(s) - English
Resource type - Journals
ISSN - 1809-2039
DOI - 10.5585/rai.v2i1.32
Subject(s) - humanities , mathematics , philosophy