Open AccessConstruction of knowledge about the theme performance evaluation of communication in public organs: an analysis of international literature
Author(s) -
Leonardo Ensslin,
Luiz Antonio Giardino Graziano,
Ademar Dutra,
Vinícius Dezem
Publication year - 2017
Publication title -
revista ibero-americana de estratégia
Language(s) - English
Resource type - Journals
ISSN - 2176-0756
DOI - 10.5585/ijsm.v16i3.2519
Subject(s) - portfolio , process (computing) , selection (genetic algorithm) , theme (computing) , subject (documents) , computer science , knowledge management , process management , exploratory research , management science , sociology , business , library science , social science , engineering , artificial intelligence , finance , operating system
The goal of this study is to analyze the characteristics of the international scientific researches that approach the fragment of the literature on the subject of Evaluation of Performance Communication in public agencies. The methodology is exploratory, descriptive and quali-quantitative approach and uses as instrument the Knowledge Development Process–Constructivist (ProKnow-C) to define the Bibliographic Portfolio and Bibliometric Analysis. The results highlight: (i) The selection of a Bibliographic Portfolio composed of 29 articles; (ii) The most prominent journals are “Public Performance Management Review” and “Public Administration Review”; (iii) Among the papers, 63% use performance measurement systems and 37% performance management systems; and, (iv) The majority (55%) is in an evolutionary stage of "transition from operations to the strategic orientations". The adoption of realistic evaluation models is noticeable, obtained in a generic form, without taking into consideration the particularities of the contexts and the actors involved in the decision process.