Open AccessUsing the balanced scorecard as a measurement tool for comparing models of excellence in management
Author(s) -
Jackson André da Silva,
Ana Clara Pastor Tejedor,
Jesús Pastor Tejedor
Publication year - 2014
Publication title -
revista ibero-americana de estratégia
Language(s) - English
Resource type - Journals
ISSN - 2176-0756
DOI - 10.5585/ijsm.v13i4.2013
Subject(s) - balanced scorecard , excellence , process management , computer science , quality (philosophy) , quality management , management science , operations management , business , engineering , political science , management system , philosophy , epistemology , law
This work aims to make a comparative analysis of management excellence models European Foundation Quality Management (EFQM), Baldridge Performance Excellence Program (BPEP) and Modelo de Excelência da Gestão (MEG), using BSC’s perspectives as a measuring tool. The methodology used was content analysis, where it sought to analyze the score of the criteria and sub-criteria for each of the models and their relationships with BSC’s perspectives. The results show similar points between the three models tested (EFQM, BPEP and MEG) as well as a relationship between each sub-criteria and their respective scores with the BSC perspectives, making it possible to quantify how each model contributed for each perspective of the BSC.